Burroughs Solicitors always strive to provide a seamless service but we do understand that on occasion, customers may feel dissatisfied with the service they have received, this is why we take your complaints seriously, because we want to rectify our customer’s satisfaction immediately.

If you’re concerned about the services you’re receiving you can speak with your current advisor or make a formal complaint by downloading this document. The complaint you provide will not affect your case in any way.

Burroughs Solicitors is a reputable and well-known law firm based in Maidstone, we’ve been established since 1976 and do our best to ensure our customers get the best possible legal council. So if you’re at all in doubt of our expert advice, please let us know and we will do all we can to provide you with a suitable and satisfying solution.

For outside representation, raise your issues with the Solicitors Regulation Authority.

My legal complaint hasn’t been resolved, what can I do?

If Burroughs Solicitors have not been able to provide a resolution to your complaint, turn to the Legal Ombudsman, who will be able to handle your case.

Before your complaint is underway with the Legal Ombudsman, they will have to see to it that you have tried to find a solution with your initial council, at Burroughs Solicitors. If you have done so, the Legal Ombudsman will be able to take on your case. Do be mindful that you must take your complaint to the Legal Ombudsman within six months of your final correspondence with Burroughs Solicitors.

Complaints Procedure PDF